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Microsoft Office : Fix Cannot Verify the License For This Product

By: Sandeep Singh | Last Updated: September 29, 2019 56 Comments

No matter how much you spent on buying the new MS office 2010, 2013, 2016, 2019 program once it got corrupted either you have to completely remove office program and reinstall it or change the product key.

It is like a nightmare when you open it after installation or few days after installation and start getting an error that “Cannot verify the license for this product“

This is a known issue with Office 2010, 2013 and 2016. Whenever you open Microsft office on Windows 7 or Windows 10 the program opens ut immediately throw an error “Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control Panel.”

If you are running Office 2010 then it will show only the first line of the error message.

But rather than reinstall or inserting new product key follow this trick which will surely help you to reactivate office 2010 without a new license key.

microsoft office 2010

What if you have done till now to activate MS office 2010, 2013, 2016 or 2019.
  • Re-Enter Product Key.
  • Install every single item you could select during the install.
  • Removed Product key with office remover.
  • Remove office + reinstall office.
  • Repair Office Program
  • Rebooted many times

With no luck ?? Then try the below method to activate it.

Fix Microsoft Office 2010 “Cannot Verify The License For This Product” Error

This method to fix Cannot verify the license key for this product works on every version of MS Office. You may be running office standards, professional,  professional plus, office 365 or any other version of Microsoft Office. You can apply below fix to all such office versions.

Step 1.  Open Command Prompt as administrator. ( Go to Start  and Search for CMD do a right click on it then click on “Run as administrator“).

Step 2. In command prompt navigate to C:\Program Files\Microsoft Office\Office14.  (or similar folder as per your office version like office16).
By typing following command in cmd-
cd.. Hit Enter on your keyboard
cd..  Hit Enter
cd program files Hit Enter
cd microsoft office  Hit Enter
cd office14 Hit Enter

If you are using the 64-bit version of windows then navigate to C:\Program Files (x86)\Microsoft Office\Office14.
by typing the similar command in the cmd window. [Or find similar folder according to your office version]

Step 3. Now type cscript ospp.vbs /act  in cmd window and hit Enter on your keyboard.

cannot verify license

The above command will re-register your office using the same product key. After that, you will get the following message into the cmd window.

fix cannot verify license office
This will activate your copy of MS Office program without any problem.
If you get an error that “Software protection platform service is not running”  then enable “Software Protection” service form Services.

Enable the Software Protection Service

Software protection service is necessary to run the MS Office program if it is disabled then you can restart the service.

  • Press Win + R keys together on your keyboard.
  • Type in “services.msc” in the RUN dialog box and hit OK.
  • It will take you to Windows services.
  • Find the Software Protection service, right-click on it and hit Start.
  • Now Reboot your Windows machine.

Now reopen office 2010 program, you will not get any error. You can try this fix on other versions of the office like office 2013 office 365 etc.

Above solution will help you to fix “Cannot verify the license for this product” but if you are running pirated or non-genuine version of Microsoft office 2010 it may not work.

However, you can get the original Microsoft office from Amazon at very low cost, using an original product support the developers and keep you safe from the different type of malware which comes along with pirated programs.

If you face any trouble during this process or have any question then comment below and do not forget to share this trick.

Also Read-

  • Ultimate Tips to Make Windows 8 Faster than ever applies to Windows 8.1 also
  • How to Fix Slow Running Windows 10 – 200% Faster PC
Sandeep Singh

A tech enthusiast who loves to explore new technologies and mess with software & hardware just to see what could go wrong and then try to fix it.

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GAAP-EA-FASB
Guest
GAAP-EA-FASB

Thank you!!!! Thank you!!!! Thank you!!!! This should *never* happen. Period. End of story. It is reasons like this that so many gravitate away from MS. I have been a professional in the financial reporting business for over 20 years. There are more and more financial professionals like me who are becoming frustrated with these shenanigans and are tired of throwing money at the problem. I use the Office version for my at-home clients as a supplement to the other financial information software programs I use for them. The financial information/data generating tools in Office (Excel, et al.,) has competition… Read more »

Vote Up0Vote Down  Reply
1 year ago
river
Guest
river

Legend! cscript ospp.vbs /act worked

Vote Up0Vote Down  Reply
1 year ago
thangaraj
Guest
thangaraj

how do active this i cant do this
please help me

Vote Up0Vote Down  Reply
4 months ago
B Williams
Guest
B Williams

You are my new best friend. Saved my keister! . Thanks

Vote Up0Vote Down  Reply
1 year ago
swmnkdinthervr
Guest
swmnkdinthervr

oops (message above)…sorry, just got an update (windows 10) unexpectedly and my office 2010 is still responding with “Cannot verify the license for this product,” this is going to be devastating if I can’t figure it out soon!!!

Vote Up0Vote Down  Reply
1 year ago
swmnkdinthervr
Guest
swmnkdinthervr

Sign…I’m not really certain that I’ve done everything correctly but I’ve tried everything as stated above…nothing seems to be working!

Vote Up0Vote Down  Reply
1 year ago
Ralph Smith
Guest
Ralph Smith

This worked great. I was using the Office14 Retail edition which it reinstalled. It also blocked an OfficeProfessional-DeltaTrial edition which I don’t know where that came from.

Vote Up0Vote Down  Reply
1 year ago
kb
Guest
kb

The following method worked instantly. Thank you so much

Vote Up0Vote Down  Reply
1 year ago
John
Guest
John

Worked, thanks! Those of you receiving INPUT ERROR try Program Files (x86) as you are likely running 64-bit version.

Vote Up0Vote Down  Reply
2 years ago
Brett
Guest
Brett

This worked great for me, thank you so much! Microsoft’s suggestion is to remove and reinstall. I don’t think so, MS.

Vote Up0Vote Down  Reply
2 years ago
Jeremy Meade
Guest
Jeremy Meade

Got the same as John Somers (11 May 2016)

ERROR CODE: 0x80070426
ERROR DESCRIPTION: Run the following: cscript ospp.vbs /ddescr:0x80070426
Installed product key detected – attempting to activate the following product:
ERROR DESCRIPTION: An unknown error occurred.

Can’t trace any resolution to that. Any ideas…

Vote Up1Vote Down  Reply
2 years ago
Kelly
Guest
Kelly

I’m having the same problem. Did you ever get a fix?

Vote Up1Vote Down  Reply
2 years ago
Thomas Watkins
Guest
Thomas Watkins

Works like a dream, works in Office 2016 as well I can confirm.

Thanks!

Vote Up0Vote Down  Reply
2 years ago
Wes
Guest
Wes

Works like a charm kudos sir~!

Vote Up0Vote Down  Reply
2 years ago
Mary Poulos
Guest
Mary Poulos

We are using office 365 and got the following error-
Error Code:0xc004f017
Error Description: the software licensing service reported that the license is not installed.
Any suggestions?

Vote Up0Vote Down  Reply
2 years ago
CH
Guest
CH

Hi, I am using the 64-bit version mentioned below but I am unsure at what point I am supposed to type that in?
If you are using the 64-bit version of windows then navigate to C:\Program Files (x86)\Microsoft Office\Office14.
by typing the similar command in the cmd window. [Or find similar folder according to your office version]
And also as they mention or find similar folder where do I find what exactly it should be?
Sorry If my question is a thick one.

Thank you in advance for your help.

Vote Up0Vote Down  Reply
2 years ago
Sandeep Singh
Author
Sandeep Singh

It depends on your Office version, you can try accessing both C:\Program Files (x86)\Microsoft Office\Office14 and C:\Program Files\Microsoft Office\Office14
and execute the commands.
Let me know if it is working or not.

Vote Up0Vote Down  Reply
2 years ago
Tn
Guest
Tn

My Office product came installed on my computer. For whatever reason, I have Office14 in both Program Files and in Program Files (x86). When I run you fix on Program Files (x86) it does not find cscript. ospp.vbs. When I run it on Program Files I get error code 0xC004F074 , no KMS could be contacted. Where do I go from here?

Vote Up0Vote Down  Reply
2 years ago
Emma
Guest
Emma

All good until I put in cd office10 and get ” the system cannot find the path specified ” Can you help?!!

Vote Up0Vote Down  Reply
3 years ago
Melissa
Guest
Melissa

I ran this and worked like a charm except after restarting my PC it came right back. Is there a permanent fix??? Please help!

Vote Up0Vote Down  Reply
3 years ago
Harp0
Guest
Harp0

I’ve spent weeks trying to get office to stay activated after a fresh boot. I can do an office repair, put in the magic number and it activates and all is good. until…. I boot my PC. I’m running windows 7 Home Premium 64 bit and office 2010 professional. I’ve given Network service rights to everything I can think of and still no joy. This is getting EXTREMELY ANNOYING!!! I think the problem is getting Office Protection Platform service to run. It is running after the repair but after boot I can’t get it start.

Vote Up0Vote Down  Reply
3 years ago
Sandeep Singh
Author
Sandeep Singh

Try enabling the full access permission to the users for office program.

Vote Up0Vote Down  Reply
3 years ago
Dave
Guest
Dave

Worked like a charm! Thanks so much!

Vote Up0Vote Down  Reply
3 years ago
John Somers
Guest
John Somers

Mmmmm….didn’t work for me (annoyingly!)…this is what I got…??

C:\Program Files (x86)\Microsoft Office\Office14>cscript ospp.vbs /act
Microsoft (R) Windows Script Host Version 5.812
Copyright (C) Microsoft Corporation. All rights reserved.

—Processing————————–
—————————————
ERROR CODE: 0x80070426
ERROR DESCRIPTION: Run the following: cscript ospp.vbs /ddescr:0x80070426
Installed product key detected – attempting to activate the following product:
ERROR DESCRIPTION: An unknown error occurred.
—————————————
—————————————
—Exiting—————————–

Vote Up0Vote Down  Reply
3 years ago
jf
Guest
jf

thats also what i got did you get a fix.

Vote Up0Vote Down  Reply
3 years ago
Paul P
Guest
Paul P

Sir – you are a LIFE SAVER!!!!! Works brilliantly and saved my ass – BIG TIME!

Vote Up0Vote Down  Reply
3 years ago
super
Guest
super

can’t thank you enough!

Vote Up0Vote Down  Reply
3 years ago
Don
Guest
Don

Thank you so much. Easy to follow and it worked perfectly.

Vote Up0Vote Down  Reply
3 years ago
Nick Lilley
Guest
Nick Lilley

OMG. This worked. Thank you sooooooo much!!!!!!!!!!!!!

Vote Up0Vote Down  Reply
4 years ago
Nienburger
Guest
Nienburger

Boom. I wasted 30 minutes trying to follow the MS support instructions…. Follow this and done in no time.

Vote Up0Vote Down  Reply
4 years ago
marcs
Guest
marcs

error code: ox8007000D
error description: run the following: cscript ospp.vbs /ddescr:0x8007000D

When I ran the code i got a Windows Activation error window describing it as invalid data.

Vote Up0Vote Down  Reply
4 years ago
Charlie Campbell
Guest
Charlie Campbell

Works really well, thanks..

Vote Up0Vote Down  Reply
4 years ago
see toh
Guest
see toh

i am still unable to change product key this came out instead http://i.imgur.com/i8QDi68.png pls help me

Vote Up0Vote Down  Reply
4 years ago
Ahmad Awad
Guest
Ahmad Awad

Worked fine!
Thanks!

Vote Up0Vote Down  Reply
4 years ago
John
Guest
John

Yes yes yes.

This worked for me.

Be site to leave a gap after the .vbs

Vote Up0Vote Down  Reply
4 years ago
GREE
Guest
GREE

THANKS . YOU SAVED ME FROM STAYING OVER

Vote Up0Vote Down  Reply
4 years ago
Mark Jobse
Guest
Mark Jobse

Thank you, thank you! My problems started after deinstalling Norton Internet Security 21.0.
This method showed me that I had a 0x8007000D error. Google sent me to the following article: https://support.microsoft.com/en-us/kb/2230957. Running the Fixit on that page solved my problem and also fixed a weird driver error that also came up after the deinstall.
Thanks again.

Vote Up0Vote Down  Reply
4 years ago
Gary
Guest
Gary

I’m running windows 8.1 and it made it all the way to “Processing” Then I got an Error code 0x80041013, then it ran a cscript that had that error code # in it.
It detected the key, attempted to activate, then got an unknown error and exited to C:\Program Files \Microsoft Office\Office14>
What is going on?

Vote Up0Vote Down  Reply
4 years ago
Ali stoica
Guest
Ali stoica

not worked 🙁

Vote Up0Vote Down  Reply
4 years ago
Hà Vy
Guest
Hà Vy

mình làm tới bước nhập cuối cùng….thì thông báo bị lỗi input…..help me…plz…

Vote Up0Vote Down  Reply
5 years ago
ZR
Guest
ZR

I followed the procedure and got error @ the activation server determined the specific product key has been blocked

Vote Up0Vote Down  Reply
5 years ago
dave
Guest
dave

This saved me a huge hassle!! thanks

Vote Up0Vote Down  Reply
5 years ago
hunghu
Guest
hunghu

After i type the script and hit enter, an error box display “An error occurred while making the connection. ERROR CODE: -2147023838” , pls help me!
Thank you.

Vote Up0Vote Down  Reply
5 years ago
Mohan Senanayaka
Guest
Mohan Senanayaka

i got error @ the activation server determined the specific product key has been [email protected]

What to do now

Vote Up0Vote Down  Reply
5 years ago
JZ
Guest
JZ

when I run the script, I get the following message: CScript Error: Can’t find script engine “VBScript” for script “C:\Program Files (x86)\Microsoft Office\Office14\ospp.vbs”.

I’m running in Safe Mode because the system is unresponsive in normal mode.

Help

Vote Up0Vote Down  Reply
5 years ago
Dave Harrington
Guest
Dave Harrington

Well it didn’t work for me. After entering all the commands, I got the following message:

Error description: Run the following: cscript ospp.vbs /ddescr:0x8007043C
Installed Product Key detected – attempting to activate the following product:
ERROR DESCRIPTION: An unknown error occurred.

I should mention I’m running in Safe Mode with networking due to inability to bring up Windows 7 cleanly. I followed a previous fix that at least allowed Outlook to open before giving me the current license problem. I’m just hoping to get to save some emails as I believe this computer is toast.

Vote Up0Vote Down  Reply
5 years ago
Mary Beth Conlee
Guest
Mary Beth Conlee

Wait, I got it! Flush of pride followed by slumped shoulders: the script didn’t work.. It reported “product activation successful” but the damn software still won’t configure successfully. onwards. Thanks for the boost.

Vote Up0Vote Down  Reply
5 years ago
Sandeep Singh
Author
Sandeep Singh

Restart your computer and check whether it is working or not, to be honest it also depends on luck, above method does not have 100% success ratio.

Vote Up0Vote Down  Reply
5 years ago
Mary Beth Conlee
Guest
Mary Beth Conlee

Thanks so much, Sandeep, that worked. but when i type in the script, it just says, “can not find script file…”

Vote Up0Vote Down  Reply
5 years ago
Tiennie
Guest
Tiennie

me too

Vote Up0Vote Down  Reply
4 years ago
Mary Beth Conlee
Guest
Mary Beth Conlee

Hi, maybe a stupid question here, when i open the command window and type cd.., it says, ‘cd..’ is not recognized as an internal or external command…”

I’d love to try this fix but can’t get past the first step!

c:\windows\system32>cd..
then I get the error message.

Help please?

Vote Up0Vote Down  Reply
5 years ago
Sandeep Singh
Author
Sandeep Singh

Make sure CMD is running as administrator and try again you can also use cd/ instead of cd.. to navigate to root drive.

Vote Up0Vote Down  Reply
5 years ago
ND
Guest
ND

HI,
Got Error Code: 0xc004f074, Error Description: The Software Licensing service reported that the computer could not be activated. No Key Management Service (KMS) could be contacted.

Please Help!

Vote Up0Vote Down  Reply
5 years ago
Joe
Guest
Joe

Excellent …. worked like a charm!!!!

Vote Up0Vote Down  Reply
5 years ago
hb
Guest
hb

input error: can not find script file “c\program files\microsoft office/office14\ospp.vbs

Vote Up2Vote Down  Reply
5 years ago
Macarius Brownfield
Guest
Macarius Brownfield

Woohooo! works! thank you so much, good sir.

Vote Up0Vote Down  Reply
6 years ago

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