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Microsoft Office : Fix Cannot Verify the License For This Product

By: Sandeep Singh | Updated On: September 29, 2019 56 Comments

No matter how much you spent on buying the new MS office 2010, 2013, 2016, 2019 program once it got corrupted either you have to completely remove office program and reinstall it or change the product key.

It is like a nightmare when you open it after installation or few days after installation and start getting an error that “Cannot verify the license for this product“

This is a known issue with Office 2010, 2013 and 2016. Whenever you open Microsft office on Windows 7 or Windows 10 the program opens ut immediately throw an error “Microsoft Office cannot verify the license for this product. You should repair the Office program by using Control Panel.”

If you are running Office 2010 then it will show only the first line of the error message.

But rather than reinstall or inserting new product key follow this trick which will surely help you to reactivate office 2010 without a new license key.

microsoft office 2010

What if you have done till now to activate MS office 2010, 2013, 2016 or 2019.
  • Re-Enter Product Key.
  • Install every single item you could select during the install.
  • Removed Product key with office remover.
  • Remove office + reinstall office.
  • Repair Office Program
  • Rebooted many times

With no luck ?? Then try the below method to activate it.

Fix Microsoft Office 2010 “Cannot Verify The License For This Product” Error

This method to fix Cannot verify the license key for this product works on every version of MS Office. You may be running office standards, professional,  professional plus, office 365 or any other version of Microsoft Office. You can apply below fix to all such office versions.

Step 1.  Open Command Prompt as administrator. ( Go to Start  and Search for CMD do a right click on it then click on “Run as administrator“).

Microsoft Office : Fix Cannot Verify the License For This Product

Step 2.  In command prompt navigate to C:\Program Files\Microsoft Office\Office14.  (or similar folder as per your office version like office16).
By typing following command in cmd-
cd..                                 Hit Enter on your keyboard
cd..                                    Hit Enter
cd program files          Hit Enter
cd microsoft office     Hit Enter
cd office14                   Hit Enter

Microsoft Office : Fix Cannot Verify the License For This Product

If you are using the 64-bit version of windows then navigate to C:\Program Files (x86)\Microsoft Office\Office14.
by typing the similar command in the cmd window. [Or find similar folder according to your office version]

Step 3.  Now type cscript ospp.vbs /act    in cmd window and hit Enter on your keyboard.

cannot verify license

The above command will re-register your office using the same product key. After that, you will get the following message into the cmd window.

fix cannot verify license office
This will activate your copy of MS Office program without any problem.
If you get an error that “Software protection platform service is not running”  then enable “Software Protection” service form Services.

Enable the Software Protection Service

Software protection service is necessary to run the MS Office program if it is disabled then you can restart the service.

  • Press Win + R keys together on your keyboard.
  • Type in “services.msc” in the RUN dialog box and hit OK.
  • It will take you to Windows services.
  • Find the Software Protection service, right-click on it and hit Start.
  • Now Reboot your Windows machine.

Now reopen office 2010 program, you will not get any error. You can try this fix on other versions of the office like office 2013 office 365 etc.

Above solution will help you to fix “Cannot verify the license for this product” but if you are running pirated or non-genuine version of Microsoft office 2010 it may not work.

However, you can get the original Microsoft officeMicrosoft Office : Fix Cannot Verify the License For This Product from Amazon at very low cost, using an original product support the developers and keep you safe from the different type of malware which comes along with pirated programs.

If you face any trouble during this process or have any question then comment below and do not forget to share this trick.

Also Read-

  • Ultimate Tips to Make Windows 8 Faster than ever applies to Windows 8.1 also
  • How to Fix Slow Running Windows 10 – 200% Faster PC

About Sandeep Singh

I am a tech enthusiast with ten years of experience in tech troubleshooting. I play with Windows, Mac, & Android to see what could go wrong and try to fix them. I also write tech tips related to the internet, social media, and security.

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Comments

  1. GAAP-EA-FASB says

    August 3, 2018 at 7:34 AM

    Thank you!!!! Thank you!!!! Thank you!!!!

    This should *never* happen. Period. End of story.

    It is reasons like this that so many gravitate away from MS. I have been a professional in the financial reporting business for over 20 years. There are more and more financial professionals like me who are becoming frustrated with these shenanigans and are tired of throwing money at the problem.

    I use the Office version for my at-home clients as a supplement to the other financial information software programs I use for them.

    The financial information/data generating tools in Office (Excel, et al.,) has competition that is looking more attractive all the time.

    GAAP-EA-FASB

    Reply
  2. river says

    July 12, 2018 at 8:38 AM

    Legend! cscript ospp.vbs /act worked

    Reply
    • thangaraj says

      July 15, 2019 at 11:32 PM

      how do active this i cant do this
      please help me

      Reply
  3. B Williams says

    April 27, 2018 at 10:36 PM

    You are my new best friend. Saved my keister! . Thanks

    Reply
  4. swmnkdinthervr says

    April 21, 2018 at 4:53 PM

    oops (message above)…sorry, just got an update (windows 10) unexpectedly and my office 2010 is still responding with “Cannot verify the license for this product,” this is going to be devastating if I can’t figure it out soon!!!

    Reply
  5. swmnkdinthervr says

    April 21, 2018 at 4:51 PM

    Sign…I’m not really certain that I’ve done everything correctly but I’ve tried everything as stated above…nothing seems to be working!

    Reply
  6. Ralph Smith says

    April 8, 2018 at 6:48 PM

    This worked great. I was using the Office14 Retail edition which it reinstalled. It also blocked an OfficeProfessional-DeltaTrial edition which I don’t know where that came from.

    Reply
  7. kb says

    February 1, 2018 at 6:36 PM

    The following method worked instantly. Thank you so much

    Reply
  8. John says

    September 7, 2017 at 10:21 PM

    Worked, thanks! Those of you receiving INPUT ERROR try Program Files (x86) as you are likely running 64-bit version.

    Reply
  9. Brett says

    August 25, 2017 at 9:55 PM

    This worked great for me, thank you so much! Microsoft’s suggestion is to remove and reinstall. I don’t think so, MS.

    Reply
  10. Jeremy Meade says

    May 24, 2017 at 9:53 PM

    Got the same as John Somers (11 May 2016)

    ERROR CODE: 0x80070426
    ERROR DESCRIPTION: Run the following: cscript ospp.vbs /ddescr:0x80070426
    Installed product key detected – attempting to activate the following product:
    ERROR DESCRIPTION: An unknown error occurred.

    Can’t trace any resolution to that. Any ideas…

    Reply
    • Kelly says

      October 26, 2017 at 10:38 PM

      I’m having the same problem. Did you ever get a fix?

      Reply
  11. Thomas Watkins says

    May 17, 2017 at 2:16 PM

    Works like a dream, works in Office 2016 as well I can confirm.

    Thanks!

    Reply
  12. Wes says

    April 19, 2017 at 9:20 PM

    Works like a charm kudos sir~!

    Reply
  13. Mary Poulos says

    March 11, 2017 at 12:33 AM

    We are using office 365 and got the following error-
    Error Code:0xc004f017
    Error Description: the software licensing service reported that the license is not installed.
    Any suggestions?

    Reply
  14. CH says

    February 4, 2017 at 2:34 AM

    Hi, I am using the 64-bit version mentioned below but I am unsure at what point I am supposed to type that in?
    If you are using the 64-bit version of windows then navigate to C:\Program Files (x86)\Microsoft Office\Office14.
    by typing the similar command in the cmd window. [Or find similar folder according to your office version]
    And also as they mention or find similar folder where do I find what exactly it should be?
    Sorry If my question is a thick one.

    Thank you in advance for your help.

    Reply
    • Sandeep Singh says

      February 4, 2017 at 3:58 AM

      It depends on your Office version, you can try accessing both C:\Program Files (x86)\Microsoft Office\Office14 and C:\Program Files\Microsoft Office\Office14
      and execute the commands.
      Let me know if it is working or not.

      Reply
      • Tn says

        February 9, 2017 at 8:06 PM

        My Office product came installed on my computer. For whatever reason, I have Office14 in both Program Files and in Program Files (x86). When I run you fix on Program Files (x86) it does not find cscript. ospp.vbs. When I run it on Program Files I get error code 0xC004F074 , no KMS could be contacted. Where do I go from here?

        Reply
  15. Emma says

    November 30, 2016 at 5:12 PM

    All good until I put in cd office10 and get ” the system cannot find the path specified ” Can you help?!!

    Reply
  16. Melissa says

    September 23, 2016 at 11:00 PM

    I ran this and worked like a charm except after restarting my PC it came right back. Is there a permanent fix??? Please help!

    Reply
  17. Harp0 says

    July 25, 2016 at 4:58 AM

    I’ve spent weeks trying to get office to stay activated after a fresh boot. I can do an office repair, put in the magic number and it activates and all is good. until…. I boot my PC. I’m running windows 7 Home Premium 64 bit and office 2010 professional. I’ve given Network service rights to everything I can think of and still no joy. This is getting EXTREMELY ANNOYING!!! I think the problem is getting Office Protection Platform service to run. It is running after the repair but after boot I can’t get it start.

    Reply
    • Sandeep Singh says

      July 25, 2016 at 11:58 AM

      Try enabling the full access permission to the users for office program.

      Reply
  18. Dave says

    May 24, 2016 at 7:04 PM

    Worked like a charm! Thanks so much!

    Reply
  19. John Somers says

    May 11, 2016 at 4:35 PM

    Mmmmm….didn’t work for me (annoyingly!)…this is what I got…??

    C:\Program Files (x86)\Microsoft Office\Office14>cscript ospp.vbs /act
    Microsoft (R) Windows Script Host Version 5.812
    Copyright (C) Microsoft Corporation. All rights reserved.

    —Processing————————–
    —————————————
    ERROR CODE: 0x80070426
    ERROR DESCRIPTION: Run the following: cscript ospp.vbs /ddescr:0x80070426
    Installed product key detected – attempting to activate the following product:
    ERROR DESCRIPTION: An unknown error occurred.
    —————————————
    —————————————
    —Exiting—————————–

    Reply
    • jf says

      August 26, 2016 at 9:51 PM

      thats also what i got did you get a fix.

      Reply
  20. Paul P says

    May 11, 2016 at 9:42 AM

    Sir – you are a LIFE SAVER!!!!! Works brilliantly and saved my ass – BIG TIME!

    Reply
  21. super says

    March 16, 2016 at 2:20 AM

    can’t thank you enough!

    Reply
  22. Don says

    February 9, 2016 at 4:56 PM

    Thank you so much. Easy to follow and it worked perfectly.

    Reply
  23. Nick Lilley says

    December 8, 2015 at 12:57 AM

    OMG. This worked. Thank you sooooooo much!!!!!!!!!!!!!

    Reply
  24. Nienburger says

    November 8, 2015 at 5:34 AM

    Boom. I wasted 30 minutes trying to follow the MS support instructions…. Follow this and done in no time.

    Reply
  25. marcs says

    November 6, 2015 at 5:17 AM

    error code: ox8007000D
    error description: run the following: cscript ospp.vbs /ddescr:0x8007000D

    When I ran the code i got a Windows Activation error window describing it as invalid data.

    Reply
  26. Charlie Campbell says

    August 13, 2015 at 9:09 AM

    Works really well, thanks..

    Reply
  27. see toh says

    July 18, 2015 at 11:46 AM

    i am still unable to change product key this came out instead http://i.imgur.com/i8QDi68.png pls help me

    Reply
  28. Ahmad Awad says

    June 23, 2015 at 5:40 PM

    Worked fine!
    Thanks!

    Reply
  29. John says

    June 7, 2015 at 2:02 PM

    Yes yes yes.

    This worked for me.

    Be site to leave a gap after the .vbs

    Reply
  30. GREE says

    April 11, 2015 at 7:45 AM

    THANKS . YOU SAVED ME FROM STAYING OVER

    Reply
  31. Mark Jobse says

    March 25, 2015 at 3:24 AM

    Thank you, thank you! My problems started after deinstalling Norton Internet Security 21.0.
    This method showed me that I had a 0x8007000D error. Google sent me to the following article: https://support.microsoft.com/en-us/kb/2230957. Running the Fixit on that page solved my problem and also fixed a weird driver error that also came up after the deinstall.
    Thanks again.

    Reply
  32. Gary says

    January 16, 2015 at 7:24 AM

    I’m running windows 8.1 and it made it all the way to “Processing” Then I got an Error code 0x80041013, then it ran a cscript that had that error code # in it.
    It detected the key, attempted to activate, then got an unknown error and exited to C:\Program Files \Microsoft Office\Office14>
    What is going on?

    Reply
  33. Ali stoica says

    January 15, 2015 at 4:17 PM

    not worked 🙁

    Reply
  34. Hà Vy says

    December 8, 2014 at 7:37 PM

    mình làm tới bước nhập cuối cùng….thì thông báo bị lỗi input…..help me…plz…

    Reply
  35. ZR says

    December 8, 2014 at 2:53 AM

    I followed the procedure and got error @ the activation server determined the specific product key has been blocked

    Reply
  36. dave says

    November 22, 2014 at 2:25 AM

    This saved me a huge hassle!! thanks

    Reply
  37. hunghu says

    November 7, 2014 at 12:17 PM

    After i type the script and hit enter, an error box display “An error occurred while making the connection. ERROR CODE: -2147023838” , pls help me!
    Thank you.

    Reply
  38. Mohan Senanayaka says

    October 21, 2014 at 12:49 PM

    i got error @ the activation server determined the specific product key has been [email protected]

    What to do now

    Reply
  39. JZ says

    September 22, 2014 at 7:33 PM

    when I run the script, I get the following message: CScript Error: Can’t find script engine “VBScript” for script “C:\Program Files (x86)\Microsoft Office\Office14\ospp.vbs”.

    I’m running in Safe Mode because the system is unresponsive in normal mode.

    Help

    Reply
  40. Dave Harrington says

    September 21, 2014 at 12:53 AM

    Well it didn’t work for me. After entering all the commands, I got the following message:

    Error description: Run the following: cscript ospp.vbs /ddescr:0x8007043C
    Installed Product Key detected – attempting to activate the following product:
    ERROR DESCRIPTION: An unknown error occurred.

    I should mention I’m running in Safe Mode with networking due to inability to bring up Windows 7 cleanly. I followed a previous fix that at least allowed Outlook to open before giving me the current license problem. I’m just hoping to get to save some emails as I believe this computer is toast.

    Reply
  41. Mary Beth Conlee says

    September 11, 2014 at 2:20 AM

    Wait, I got it! Flush of pride followed by slumped shoulders: the script didn’t work.. It reported “product activation successful” but the damn software still won’t configure successfully. onwards. Thanks for the boost.

    Reply
    • Sandeep Singh says

      September 11, 2014 at 2:29 AM

      Restart your computer and check whether it is working or not, to be honest it also depends on luck, above method does not have 100% success ratio.

      Reply
  42. Mary Beth Conlee says

    September 11, 2014 at 2:07 AM

    Thanks so much, Sandeep, that worked. but when i type in the script, it just says, “can not find script file…”

    Reply
    • Tiennie says

      December 18, 2014 at 1:15 AM

      me too

      Reply
  43. Mary Beth Conlee says

    September 10, 2014 at 11:32 PM

    Hi, maybe a stupid question here, when i open the command window and type cd.., it says, ‘cd..’ is not recognized as an internal or external command…”

    I’d love to try this fix but can’t get past the first step!

    c:\windows\system32>cd..
    then I get the error message.

    Help please?

    Reply
    • Sandeep Singh says

      September 11, 2014 at 12:08 AM

      Make sure CMD is running as administrator and try again you can also use cd/ instead of cd.. to navigate to root drive.

      Reply
  44. ND says

    August 3, 2014 at 8:42 PM

    HI,
    Got Error Code: 0xc004f074, Error Description: The Software Licensing service reported that the computer could not be activated. No Key Management Service (KMS) could be contacted.

    Please Help!

    Reply
  45. Joe says

    July 23, 2014 at 1:52 PM

    Excellent …. worked like a charm!!!!

    Reply
  46. hb says

    April 17, 2014 at 5:57 AM

    input error: can not find script file “c\program files\microsoft office/office14\ospp.vbs

    Reply
  47. Macarius Brownfield says

    December 4, 2013 at 4:42 AM

    Woohooo! works! thank you so much, good sir.

    Reply

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